MH blog

Administration 

Learning Report

1. Her responsibilities included answering the phone and scheduling imaging appointments.
2. I learned that the desk job is boring.  
3. Best thing that happened was I got to talk to her about her family and the health science program.
4. The worst thing that happened was watching her type and call people for an hour.
5. It was not a mistake.
6. okay, boring paper work and following a script while talking to patients.

Experience Record

1. Technology I observed washer computer which she used a special program that show all appointment made and organized it into categories. Her phone was set up to automatically answer. The printer was used to print out a hard copy of the follow day’s schedule.
2.   I was in administration so the only patient contact was communicating on the phone to set up and x-ray.
3. Just a lot of typing in information she had received from the patient or their doctors.
4. I realized there is a lot more than what I thought administration was. There are a lot of people required to keep the hospital running.
5.  There was no medical terminology used.

Experience Journal

            I tried going into a cubical office, but was redirected to another office. They then redirected me to the back offices where family someone let me sit with them. I like decoration of the room because they had their spring and Easter decorations out. Most of the people seemed happy with the cubical, but I know I could never see myself there.

            I was surprised to find out that their calls are automatically answered and recorded by headquarters. They are graded on how the speech to patients and other health care professionals. They must follow a script and receive a 95. I had no idea they were so strict about talking to people. Also there is a build full of sixty people who just answer to phone a make appointment for all the Memorial Hermann hospitals in the Houston area.

            I got to spend a lot of time talking to the lady I was following. She is a mom of two kids and came from Canada. She told me she doesn't even know the first president of the United States or the national anthem. We talked about how her kid is having a hard time adjusting to competitive katyisd schools.  

            Although it was not a horrible experience I still do not feel like I would enjoy going into the field. They work is so boring and thought I would love to decorate a cubical with cute stuff I could never be happy behind a desk. Also this office seems very far from the TV show the Office which I love.